4 Customer Service Representative empleos en Cognizant

1. Job Title : SPE-Ins Claims 2. Job Summary : This hybrid role as a specialist in insurance claims focuses on delivering high quality customer service in a rotational shift environment while handling end to end claim activities. The professional will analyze claim details interact with customers and stakeholders and ensure accurate and compliant claim resolution for property and casualty products where applicable. Contributions will improve claim cycle time customer satisfaction and operational efficiency. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Handle end to end insurance claim lifecycle activities from first notice of loss through closure while maintaining accuracy and adherence to internal guidelines and regulatory standards -Manage daily customer interactions for claims related queries by providing clear status updates empathetic explanations and timely resolution that supports a positive customer experience -Review claim documentation such as statements invoices and supporting evidence to validate coverage applicability assess loss details and identify missing information that may impact settlement decisions -Coordinate with internal teams including underwriting policy servicing and quality functions to clarify coverage terms exceptions and endorsements that influence claim handling and final outcomes -Use claim management tools and case tracking systems to record activities maintain audit ready documentation and monitor turnaround times in alignment with service level agreements and performance benchmarks -Analyze claim trends and recurring issues to identify potential process gaps or training needs and share insights that support continuous improvement initiatives and operational excellence -Escalate complex or ambiguous claim scenarios to senior analysts or supervisors with clear summaries of facts and prior actions while suggesting options for resolution grounded in domain knowledge -Apply working knowledge of property and casualty insurance concepts such as deductibles limits exclusions and perils to support accurate claim evaluation and transparent communication with customers and partners -Collaborate with customer service teams to align claim handling with broader service commitments including first call resolution wherever possible and effective management of expectations in rotational shifts -Adhere to company policies data privacy standards and compliance requirements to protect customer information and minimize operational risk within the hybrid work model -Support process documentation and knowledge base updates by capturing scenarios frequently asked questions and best practices that help new team members ramp up efficiently and deliver consistent outcomes -Assist in internal audits quality reviews and calibration sessions by providing detailed rationales for claim decisions and incorporating feedback into future case handling for measurable quality improvement -Contribute to team goals by meeting or exceeding individual targets related to case volumes quality scores customer satisfaction and timeliness which directly impact organizational reputation and stakeholder trust -Qualifications -Possess professional experience in insurance or financial services domain with hands on exposure to claim handling or customer service activities within the stated experience range -Demonstrate strong customer service skills including active listening clear verbal and written communication and the ability to handle sensitive claim situations with patience and composure -Exhibit practical understanding of property and casualty insurance products such as home motor or commercial lines where available and apply this knowledge to interpret policy coverage during claim assessment -Show proven ability to work in rotational shifts and a hybrid model while maintaining productivity collaboration and consistent communication with peers and supervisors through digital platforms -Apply analytical and problem solving skills to interpret claim information identify inconsistencies recognize potential fraud indicators and recommend next actions that support fair and timely settlements -Utilize proficiency with office productivity tools and claim or customer relationship systems to update records generate summaries and prepare reports that are accurate complete and audit ready -Display a continuous learning mindset by actively seeking feedback participating in training sessions and staying current on product updates process changes and regulatory guidance relevant to claims 9. Job Location : Primary Location :SVSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims (75IO52) 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include insurance domain credentials such as AINS or CICC or equivalent customer service certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

1. Job Title : SPE-Ins Claims 2. Job Summary : This hybrid role for a specialist in insurance claims focuses on delivering accurate and empathetic customer service for property and casualty insurance products while working rotational shifts. The professional will handle end to end claim servicing ensure regulatory compliance and support process improvement to enhance customer satisfaction and operational efficiency for a global insurance client. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Handle end to end insurance claims inquiries with accuracy and empathy while consistently meeting defined customer service quality standards and service level agreements in a hybrid work environment. - Investigate claim details using policy information and documented procedures to validate coverage and loss circumstances while minimizing processing errors and rework for the operations team. - Communicate claim decisions in clear and respectful language that supports customer understanding and trust while ensuring adherence to company guidelines and regulatory requirements across all interactions. - Collaborate with internal teams such as underwriting policy servicing and quality assurance to resolve complex claim issues and to streamline workflows that support operational stability. - Document every customer interaction and claim update in the designated systems with high attention to detail so that audit trails reporting and downstream processes remain accurate and reliable. - Apply property and casualty insurance domain knowledge where applicable to assess claim scenarios identify potential risks and recommend appropriate next steps that align with client policy terms. - Adhere to rotational shift schedules including early late or weekend coverage as required to support continuous service availability across multiple time zones for global customers. - Escalate unusual high risk or sensitive claim cases to senior team members or supervisors in a timely manner to reduce potential loss ensure appropriate resolution and maintain customer confidence. - Participate in team huddles calibration sessions and performance reviews to share insights learn from feedback and contribute ideas that improve claim handling quality and customer satisfaction scores. - Utilize customer service best practices such as active listening clear summarization and confirmation of next steps to reduce repeat contacts and to create a positive experience for each caller or claimant. - Support implementation of process changes new tools and updated policies by quickly adapting work practices and by providing practical observations that help refine procedures for the broader team. - Maintain strong compliance with data privacy standards information security policies and regulatory expectations to protect customer information and uphold the reputation of the company. - Contribute to continuous improvement by identifying recurring issues or bottlenecks in claims handling and by suggesting focused enhancements that increase speed accuracy and fairness of outcomes. -Qualifications - Bring professional experience of two to four years in insurance claims customer service or related domain intensive operations with consistent exposure to direct customer interaction in voice or non voice channels. - Demonstrate solid understanding of insurance domain fundamentals with specific familiarity in property and casualty insurance considered a strong advantage for evaluating claim coverage and loss scenarios. - Possess proven customer service skills including effective communication conflict resolution and problem solving capabilities that support calm and clear handling of sensitive claim discussions. - Show ability to work under rotational shift conditions while maintaining punctuality productivity and consistent quality of documentation and interaction across all assigned time bands. - Exhibit proficiency with standard office applications and claim management systems with readiness to learn client specific platforms and follow structured digital workflows with precision. - Display strong analytical and decision making skills that enable assessment of available information recognition of missing details and recommendation of fair and compliant claim outcomes. 9. Job Location : Primary Location :SVSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims (75IO52) 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include AINS or equivalent insurance domain credential focused on property and casualty or general insurance operations.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

1. Job Title : SPE-Ins Claims 2. Job Summary : Serve as a specialist in insurance claims processing and customer service handling end to end inquiries and resolutions for global clients in a hybrid work model with rotational shifts. Apply domain knowledge in insurance claims and customer handling to resolve complex cases accurately reduce processing time and support fair outcomes for customers and communities. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Handle end to end insurance claims life cycle from first notification through closure while ensuring accurate documentation and timely resolution for every case handled in rotational shifts with a hybrid work model -Review claim details and supporting information carefully to verify coverage validate loss circumstances and minimize processing errors that could affect customers and business stakeholders -Coordinate proactively with internal operations technology and finance teams to gather missing information resolve discrepancies and keep claim files updated for audits and compliance reviews -Communicate clearly and empathetically with customers through approved channels to explain claim status next steps and decisions while managing expectations and reinforcing trust in the company brand -Apply structured problem solving to investigate complex claim scenarios escalate potential fraud indicators and support ethical and compliant outcomes that protect both customers and company resources -Use claim handling tools workflow systems and knowledge repositories efficiently to log interactions track service levels and continuously improve accuracy and speed of claim resolution -Adhere strictly to regulatory guidelines internal policies and privacy standards related to insurance claims to reduce operational risk and safeguard sensitive customer data -Collaborate with quality and training teams by identifying recurring issues in claim handling and suggesting improvements in process checklists scripts and knowledge articles that enhance service quality -Analyze assigned workload and prioritize claims based on urgency risk and service commitments to ensure timely closure and improved customer satisfaction scores across the portfolio -Contribute to continuous improvement initiatives by sharing insights on claim trends customer pain points and process bottlenecks that can inform better products and services for society -Support rotational shift operations by maintaining reliable attendance flexibility and effective handovers so that service continuity is maintained for customers across geographies -Document every interaction and decision in a clear structured and audit ready manner to enable transparency traceability and effective knowledge sharing within the team -Participate in coaching sessions team huddles and feedback discussions to refine technical domain knowledge communication skills and customer service behaviors that strengthen overall team performance -Qualifications -Possess professional experience in insurance claims or related domain work for a minimum of two years with a strong foundation in structured case handling and customer interaction in a hybrid environment -Demonstrate solid customer service skills including active listening clear explanation of complex topics and calm handling of sensitive claim situations in rotational shift scenarios -Show familiarity with property and casualty insurance concepts such as policy coverage deductibles limits and exclusions and use this understanding to interpret claim details accurately when applicable -Exhibit comfort working with digital claim platforms office productivity tools and case management systems while quickly adapting to new technology or workflow enhancements -Display strong analytical and documentation abilities by interpreting policy terms assessing claim evidence and recording decisions in a clear and concise manner that supports audit and review activities -Work effectively in diverse teams by sharing information supporting colleagues during peak volumes and aligning to common service goals that contribute to positive outcomes for customers and communities 9. Job Location : Primary Location :SVSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims (75IO52) 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include insurance or claims related credentials such as AINS or an equivalent customer service certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.