1 116 Empleos en El Salvador

The main responsibility of the Franchise Operations Director is to develop and execute availability and affordability strategy and tactics to achieve brand value and brand love objectives for the portfolio. This role will also be responsible for flawless execution at the point-of-sale process for all The Coca-Cola Company (TCCC) portfolio in Honduras & El Salvador, leading the bottler to deliver short-term performance and leading structures that enable sustained growth.
**What You´ll Do For Us:**
+ Build a trusted **value-based relationship** with bottling partners, acting as a liaison between TCCC and the bottler.
+ Ensure the execution of **Winning at the Point of Sales** (Affordability / Recruitment, Availability, and Market Assets). Enable bottlers POS execution process building customer partnership and relevance.
+ **Execute Commercial Plans** (ATL/BTL). This includes, but not limited to, media, POS material, sampling and local events. This will be done in close collaboration with the bottler, leveraging knowledge from the Franchise Unit (FU) Marketing, Business Unit (BU) Marketing, and Customer Commercial Leadership (CCL) teams and executing through activation agencies.
+ **Execute availability strategy and tactics** . This includes, but not limited to, defining/re-applying and executing specific objectives (by channel, brand, regions), specialized pre-seller routes, sales tracking and incentives, customer incentives, etc. This should be done in close collaboration with the bottler and leveraging BU capabilities team to achieve availability goals defined in the Rules of Engagement.
+ **Drive top line growth for all TCCC Portfolio** by executing affordability strategies and tactics. This includes, but not limited to, conducting and executing OBPPC analysis, price-packaging strategy, price promotions, bundle promotions. This will be done in close collaboration with the bottler and leveraging knowledge from the BU Marketing and CCL teams.
+ **Lead periodic performance reports for business monitoring** . Review and follow-up of weekly performance reports
+ **Reinforce the cultural transformation** to enable the network organization to succeed across the system.
+ **Lead transformational and structural projects** to evolve our capabilities in the market
**Qualification and Requirements:**
+ **+3 years of Franchise Leadership roles** (preferred but not required)
+ +10 years of Commercial experience and P&L management (Other FMCG)
+ **Individual contributor with excellent leadership capability** , able to work in a **diverse cultural environment** , efficient communicator and influencing skills
+ Working experience with the relevant bottler (preferred not required)
+ **Ability to conduct franchise leadership activities** in Honduras & El Salvador so it achieves the System's (TCCC + Bottler) short and long-term financial and operating objectives set by the overall business plan
+ **Proficiency in identifying changes in consumer needs and behaviors** . Understand trends and develop strategies to address and capture opportunities.
+ **Ability to implement and execute the** commercial strategy that will step change our capability to win at the point of sale.
+ Capability to **overcome resistance** within bottler system towards investment and capability development for all TCCC Portfolio. For that purpose is necessary leadership and establishment of a collaborative partnership with the system and inside the company.
+ **Align TCCC marketing, operation and Bottler interests:** it is necessary to promote a collaborative environment, teamwork and think rationally to get to effective solutions
+ Implement **management routines** consistent with company processes that allow the business unit to continuously monitor and measure performance and to adapt or change as necessary
**What We Can Do For You:**
+ **Purpose Driven:** Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products **.**
+ **Global Connections:** Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
+ **Community of Belonging:** We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.
**Skills** Channel Management; Execution Excellence; Business Planning; Communication; Negotiation
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Category Manager Skin
Función: Marketing
Location: El Salvador
Términos y condiciones: Tiempo completo.
PROPÓSITO DE ROL:
Contruccion de las marcas de la categoría aterrizando los planes regionales a los mercados locales, o generando planes adhoc para asegurar la ganancia de share en cada país de CAM (GUA, ES, HN, NI, CR).
Tiene como principales desafíos:
· Manejar una región de 5 países buscando la mayor sinergia.
· Transformación del modelo de "demand generation" hacia Social First.
· Influir la estrategia hacia los stakeholders para que CAM tenga planes que correspondan a las oportunidades locales.
· Lograr el balance entre la inversion para resultados inmediatos versus la construcción a largo plazo.
RESPONABILIDADES CLAVE:
1. Responsable de la estrategia por marca en los 5 países de CAM a traves de las 6 P: Producto, Precio, Plaza, Promoción, Personas, Proceso.
2. Definicion del plan de innovación para las categorías/marcas
3. Responsable del proceso de principio a fin de los proyectos: oportunidad, concepto, mix, caso financiero, hasta su lanzamiento y seguimiento post-lanzamiento.
4. Velar por los cumplimientos de los objetivos de las marcas: estratégicos y financieros
5. Identificar trade offs entre marcas/ categorías para la maximización de la inversión
6. Seguimiento cercano del desempeño de categoría/marcas por país/canal/cliente para identificar oportunidades de fair share.
7. Guiar al equipo de brand seniors specialists para que puedan desarrollar sus marcas de la mejor manera.
8. Apoyo a los equipos de trade marketing de los 5 paises y Walmart para el desarrollo y crecimiento con los clientes.
EXPERIENCIA Y HABILIDADES REQUERIDAS:
ESENCIAL:
5 años de consumo masivo
Manejo de portafolio amplio y complejo
Relaciones con equipos multidisciplinarios. Manejo de equipo y stakeholders.
Inglés (Avanzado)
Manejo de office (Avanzado)
Manejo de Comunicación Digital. Estrategias/canales de social media.
Solido manejo de un P&L
Habilidades de comunicación
Creatividad
PREFERIDA / DESEABLE:
Experiencia en el desarrollo de campañas, manejos de portafolio, etc.
Administración de empresas, licenciatura en Mercadeo, Carreras afines
Experiencia multinacional
INFORMACIÓN ADICIONAL:
Se requieren hacer viajes con frecuencia al distintos países de CARICAM.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Marketing
Job Type: Full time
Industry:

Job Title:
Talent Acquisition
Job Description
We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Professional I, Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible assisting with development of recruiting strategy and working with various clients to assess hiring needs and interview candidates for positions.
**What you will do in this role**
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
+ Responsible for development, implementation and administration of recruitment programs
+ Assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders
+ Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
+ Work with hiring manager(s) and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction
+ Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates
+ Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
+ Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates
+ Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
+ Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
+ Maintain consistent standards for all applicants and ensures compliance with all local rules and regulations related to hiring and recruiting
+ Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes
**Your qualifications**
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you have:
+ 2 to 4 years of experience in technical recruitment
+ Bachelor's Degree preferred
+ Strong communication skills, both written and verbal
+ Proficient in advanced-level English, both written and spoken
+ Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
+ Proficient in Microsoft Office
+ Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
+ Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.
+ Sense of professionalism and ability to develop relationships
+ Strong attention to detail
+ Ability to handle and maintain confidential information
**Career Level Description**
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customer. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**Power the best version of you!**
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
Location:
ARG Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Network Engineer I
Job Description
Provide first level support on both network outages and network-related projects. You will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. You will report to the Network Engineering Team
**Requirements**
+ 5+ years of experience in Networking (LAN/ WAN & Security)
+ Bachelor's Degree/Diploma in Computer Science or Engineering required; Cisco Certifications such as CCNA, CCNP, Fortinet Certifications FCNSA, FCNSP and ITIL preferred.
+ Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required.
+ Deep knowledge with proven expertise of Cisco, Fortigate, Brocade networking products, Load balancers, Firewalls, Routers, Switches, UTMs , Wifi(Cisco/Fortinet/Aruba), maintaining and troubleshooting
+ Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc.
+ Proficient configuring WAN links, VLANs and protocols such as TCP/IP, SNMP, OSPF, BGP, RIP etc.
+ Solid background in network security compulsions from the desktop level to the network gateway and perimeter level6y76y
+ Proven experience implementing and troubleshooting WAN protocols such as BGP, OSPF, RIP etc. and security mechanisms such as IPSec/AES/3DES/SSL
**Responsibilities**
+ Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs
+ Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved
+ Conduct InfoSec activities and ID management of Voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are compliant with zero deviations per the InfoSec calendar
+ Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users requests are handled and addressed within the defined SLA's
+ Proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure
+ Author and deliver network related documentation
+ Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams
Location:
El Salvador- San Salvador
Language Requirements:
Time Type:
Full time2025-09-15
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
PHYSICAL SECURITY & MONITORING ANALYST
Job Description
The Sr. Representative, Physical Security is responsible for overseeing and implementing physical security programs based on physical security standard, policies and procedures and services within the assigned site/s. This position manages day-to-day physical security operations, compliances, Investigation, Audits, Trainings, he/she/they is responsible for Implement and manage an employee security awareness program.
+ Communicate observations to the Security Operations Team (Security Ops Supervisor and Senior Officer/Manager)
+ Different security-related policies and procedures, standard Services, and client-specific standards
+ Industry-specific standards such as PCI DSS, FFIEC, HIPAA, SOC2; and conduct audits of the assigned site/s relative to the above mentioned items
+ Help create training curriculum to address gaps observed. As well as ensure that physical security operations of the assigned site/sites
+ Maintain security and systems vendor service provider relationships to ensure that services are provided in a timely basis for systems maintenance and upgrades
+ Coordination and implementation of Half yearly Fire evacuation drills for the sites as well as conduct audits and trainings to ERO, SO and Security Shift In Charge
+ Implement and manage an employee security awareness program to ensure compliance to CNX physical security and information protection requirements
+ Manage all security systems maintenance contracts for all security technology installed and to be installed at all locations
+ Conduct onsite and offsite physical security survey and prepare risk assessment report
Location:
SLV San Salvador - Blvr. Sta. Elena
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Team leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
**The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.**
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Associate's degree in related field with two to four years of relevant experience preferred
+ Highly motivated individual with skills to develop and coach team members to achieve performance expectations
+ Work well under pressure and follow through on items to completion
+ Strong communication skills, both written and verbal
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
+ **Sales experience is required**
+ **For internal employees only employees with Team manager title can apply**
**Career Level Description**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**Internal Career Path Policies**
· The game-changers must have the approval of his or her immediate supervisor to apply for the call.
· Required tenure: 6 months.
· Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
· Must not have active disciplinary actions.
· The game-changer may participate in only one process at a time.
· Comply with the learning paths of the Corporate University.
· Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
· If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
· The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
· Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
Location:
El Salvador- San Salvador
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Team leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
**The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.**
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Associate's degree in related field with two to four years of relevant experience preferred
+ Highly motivated individual with skills to develop and coach team members to achieve performance expectations
+ Work well under pressure and follow through on items to completion
+ Strong communication skills, both written and verbal
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
+ **Sales experience is required**
+ **For internal employees only employees with Team manager title can apply**
**Career Level Description**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**Internal Career Path Policies**
· The game-changers must have the approval of his or her immediate supervisor to apply for the call.
· Required tenure: 6 months.
· Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
· Must not have active disciplinary actions.
· The game-changer may participate in only one process at a time.
· Comply with the learning paths of the Corporate University.
· Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
· If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
· The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
· Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
Location:
El Salvador- San Salvador
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Team leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
**The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.**
**Essential Functions/Core Responsibilities**
+ Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
+ Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
+ Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
+ Communicate expectations to employees and provide timely updates
+ Provide subject matter expertise in handling escalated customer calls as needed
+ Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
+ Stay current on internal work processes, policies and procedures. Attend required manager development training
+ Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Candidate Profile**
+ Associate's degree in related field with two to four years of relevant experience preferred
+ Highly motivated individual with skills to develop and coach team members to achieve performance expectations
+ Work well under pressure and follow through on items to completion
+ Strong communication skills, both written and verbal
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
+ **Sales experience is required**
+ **For internal employees only employees with Team manager title can apply**
**Career Level Description**
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**Internal Career Path Policies**
· The game-changers must have the approval of his or her immediate supervisor to apply for the call.
· Required tenure: 6 months.
· Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
· Must not have active disciplinary actions.
· The game-changer may participate in only one process at a time.
· Comply with the learning paths of the Corporate University.
· Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
· If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
· The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
· Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
Location:
El Salvador- San Salvador
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job Summary**
We are seeking a Subject Matter Expert in Insurance with Minimum of 1 year in a quality assurance position or similar, to join our dynamic team. The ideal candidate will possess knowledge and feedback required to perform their duties according to stablished parameters. Perform audits (file/call) to ensure associates are adhering to processes and procedures.
**Roles & Responsibilities**
+ Measure the adherence to internal policies and procedures.
+ Perform call and file monitoring and provide trend data to site management team.
+ Coordinate and facilitate call calibration sessions with Operation and Client staff.
+ Identify training needs.
+ When requested by the Operation, coordinate call listening/round tables sessions with the associates.
+ Creation and deployment of the Monthly Process Knowledge Test.
+ Provide actionable data to various internal support groups as needed.
+ Provide feedback to the associates about errors identified.
+ Assess business execution and identify business trends.
+ Provide visibility via reporting and analysis of crucial areas of improvement, useful for the operation such as: CAPA Analysis, Error Rework Analysis, Root Cause Analysis, Calibration Variance Analysis, High Level Reports collation, etc.
+ Participation in the creation/update of transaction monitoring formats and quality standards that must be followed by the Operation for new or existing processes.
**Qualifications:**
+ Minimum of 1 year in a quality assurance position or similar
+ **Experience in Accounts Receivable/RCM roles is a plus**
+ Proven experience in auditing teams and adhering to weekly/monthly quotas
+ Proven experience in data analysis
+ Familiar with Lean/Six Sigma methodologies
+ Proven experience implementing action plans to improve customer satisfaction
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.