8 Ofertas de Customer Service en El Salvador
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and workers compensation to deliver exceptional results. With a hybrid work model and day shifts you will play a crucial role in enhancing our service delivery and ensuring client satisfaction. Your proficiency in Spanish will be instrumental in communicating effectively with our diverse clientele.
**Responsibilities**
+ Manage and process insurance claims efficiently to ensure timely resolution and client satisfaction.
+ Collaborate with team members to analyze claims data and identify trends for continuous improvement.
+ Utilize your customer service skills to address client inquiries and provide accurate information.
+ Implement best practices in workers compensation to optimize claim handling procedures.
+ Communicate effectively in Spanish to assist Spanish-speaking clients and stakeholders.
+ Maintain accurate records of claims and ensure compliance with company policies and regulations.
+ Provide insights and recommendations to improve claims processing and reduce turnaround time.
+ Coordinate with internal departments to streamline claims operations and enhance service delivery.
+ Monitor and report on claims performance metrics to support decision-making processes.
+ Assist in developing training materials and resources for new team members.
+ Stay updated on industry trends and regulatory changes to ensure compliance and best practices.
+ Support the team in achieving departmental goals and objectives through proactive collaboration.
+ Contribute to a positive work environment by fostering teamwork and open communication.
**Qualifications**
+ Demonstrate proficiency in customer service with a focus on client satisfaction and relationship management.
+ Possess strong knowledge of workers compensation processes and regulations.
+ Exhibit excellent communication skills in both English and Spanish.
+ Show ability to work effectively in a hybrid work model with minimal supervision.
+ Have a keen eye for detail and accuracy in claims processing.
+ Display strong analytical skills to identify trends and improve processes.
**Certifications Required**
Certified Workers Compensation Professional (CWCP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative
Ayer
Trabajo visto
Descripción Del Trabajo
Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and workers compensation to deliver exceptional results. With a hybrid work model and day shifts you will play a crucial role in enhancing our service delivery and ensuring client satisfaction. Your proficiency in Spanish will be instrumental in communicating effectively with our diverse clientele.
**Responsibilities**
+ Manage and process insurance claims efficiently to ensure timely resolution and client satisfaction.
+ Collaborate with team members to analyze claims data and identify trends for continuous improvement.
+ Utilize your customer service skills to address client inquiries and provide accurate information.
+ Implement best practices in workers compensation to optimize claim handling procedures.
+ Communicate effectively in Spanish to assist Spanish-speaking clients and stakeholders.
+ Maintain accurate records of claims and ensure compliance with company policies and regulations.
+ Provide insights and recommendations to improve claims processing and reduce turnaround time.
+ Coordinate with internal departments to streamline claims operations and enhance service delivery.
+ Monitor and report on claims performance metrics to support decision-making processes.
+ Assist in developing training materials and resources for new team members.
+ Stay updated on industry trends and regulatory changes to ensure compliance and best practices.
+ Support the team in achieving departmental goals and objectives through proactive collaboration.
+ Contribute to a positive work environment by fostering teamwork and open communication.
**Qualifications**
+ Demonstrate proficiency in customer service with a focus on client satisfaction and relationship management.
+ Possess strong knowledge of workers compensation processes and regulations.
+ Exhibit excellent communication skills in both English and Spanish.
+ Show ability to work effectively in a hybrid work model with minimal supervision.
+ Have a keen eye for detail and accuracy in claims processing.
+ Display strong analytical skills to identify trends and improve processes.
**Certifications Required**
Certified Workers Compensation Professional (CWCP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer service representative
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
We are seeking a dedicated Sr. Process Executive-Ops with 1 to 3 years of experience in customer service. The ideal candidate will have expertise in Workers Comp-New Business Workers Comp-Renewals and Workers Compensation-Claims. This hybrid role requires proficiency in Spanish and involves day shifts. Join us to make a meaningful impact in our operations.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues related to Workers Compensation claims.
+ Oversee the processing of new business and renewals in the Workers Comp domain to ensure accuracy and compliance.
+ Collaborate with team members to streamline operations and improve service delivery.
+ Analyze customer feedback to identify areas for improvement and implement effective solutions.
+ Maintain detailed records of customer interactions and transactions to ensure data integrity.
+ Assist in the development and implementation of process improvements to enhance operational efficiency.
+ Communicate effectively with clients and stakeholders in both English and Spanish to ensure clear understanding.
+ Monitor industry trends and regulatory changes to keep processes up-to-date and compliant.
+ Support the training and development of junior team members to foster a collaborative work environment.
+ Utilize technical skills to troubleshoot and resolve system issues promptly.
+ Participate in team meetings and contribute to strategic planning initiatives.
+ Ensure all customer service activities align with company goals and objectives.
+ Report on key performance metrics to management to highlight successes and areas for improvement.
**Qualifications:**
+ Demonstrate strong customer service skills with a focus on Workers Compensation claims.
+ Exhibit proficiency in Spanish both written and spoken to effectively communicate with diverse clients.
+ Possess excellent analytical skills to assess and improve operational processes.
+ Show ability to work collaboratively in a hybrid work model.
+ Display attention to detail in maintaining accurate records and documentation.
+ Have experience in process improvement and operational efficiency strategies.
+ Demonstrate strong communication skills to interact with clients and team members effectively.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative

Publicado hace 22 días
Trabajo visto
Descripción Del Trabajo
We're hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Customer Service Team Lead**
What you'll do:
+ Manage the overall performance of a team of customer service representatives
+ Day-to-day team management in accordance with requirements and SLAs
+ Prompt identification and resolution of issues including implementation of preventative measures.
+ Provide high quality agent coaching to ensure proper understanding of products and services, compliance in client's policies, and delivery of the best customer service
+ Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints
+ Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement
+ Drive team to deliver continuous improvement and productivity/quality gains
+ Flag and escalate business risks timely
+ Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client
+ Client interfacing
+ improve operational systems, processes and best practices that guarantee organizational well-being and efficiencies
+ Leverage service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals.
+ Perform quality controls and monitor production KPI's, prepare reports and analyze data for your team
+ Ability to develop and implement strategic processes to increase consistency and promote overall growth of the project
+ Flexible with timings to support operations
Preferred experience:
+ College education preferred
+ Experience in leading teams in customer support via voice and chat support or a call center environment
+ Advanced customer focus and customer service skills
+ Exceptional training and coaching skills to motivate employees
+ Great verbal and written communication skills
+ Have full understanding of creating and implementing scheduling and task distribution
+ Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
+ Strategic thinker with strong analytical and problem-solving skills
+ 3+ years of experience in team management, managing 20+ FTE
+ 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
+ Passion to create an exceptional experience and provide outstanding customer support
+ Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
+ Adaptable and energized by a fast-paced environment
+ Good in situational leadership, on the feet thinking.
+ Analytically sound, ability to look through data and make learned decisions
+ Bachelor's degree, or equivalent.
+ Adequate knowledge of organizational effectiveness and operations management
+ Familiarity with business and financial principles and practices
+ Ability to effectively communicate with all levels of the organization
+ Proven track record of collaborating with cross-functional groups to produce results
+ ISO, Six Sigma, PMO Certification is an added advantage
+ Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Chat Positions Available
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
Join our game-changers team where career growth is a priority. As part of our dynamic team, you’ll have the opportunity to provide expert advice and ensure great customer service experiences. We are looking for enthusiastic candidates, no previous experience required!
What’s in it for you?
-Competitive base salary!
-Internal Career Growth Opportunities
-Onsite Cafeteria
-Entrepreneurs Events
-Free & Secure Parking.
-Health & Wellness programs
-Engagement Activities, and Volunteering Opportunities
-Discounts at Selected Retailers
-Internal Referral Program Benefits and Raffles
-Fun weekly activities
-Free Night transportation
Your qualifications:
-Advance English Level (75% above)
-Flexible Schedule
-Paid Training Onsite since Day One.
-Experience in Tech Support is a plus
-High School Diploma (MINED).
Do not wait any longer, you belong to Concentrix!
Seasonal Customer Service Possitions Available
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
If you love fashion and you want to boost your career, join our customer service team and become one of our style consultants for one of the biggest clothing stores in the US.
Why choose us?
-Competitive base salary
-Career opportunities
-Paid training
-Night transportation
Here is what we are looking for:
-Advanced English Level
-Schedule flexibility
-Work on-site availability (Concentrix Santa Elena)
Do not wait any longer, you belong to Concentrix!
First Job Expirience Join our Seasonal Customer service account
Hoy
Trabajo visto
Descripción Del Trabajo
If you love fashion and you want to boost your career, join our customer service team and become one of our style consultants for one of the biggest clothing stores in the US.
Why choose us?
-Competitive base salary
- $500 Hiring Bonus
- Movility Bonus
-Career opportunities
-Paid training
-Night transportation
Here is what we are looking for:
-Advanced English Level
-Schedule flexibility
-Work on-site availability (Concentrix Santa Elena)
Do not wait any longer, you belong to Concentrix!
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