6 Ofertas de Customer Support en El Salvador

Job Title:
Configuration Manager - Customer Support /Service (Bilingual)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for senior profiles with extensive experience in Intune, SCCM and Windows Client (Windows 10 and 11). It's crucial that they have experience handling large Configuration Manager environments, such as hierarchies with CAS and multi-domain environments. Candidates who have experience migrating from on-prem SCCM hierarchies to MS Intune and managing Mobile Devices with MS Intune (MAM and MDM). Excellent English communication skills are needed.
**Requirements:**
+ The candidates should have 5-10 years of experience and be purely oriented towards Modern Management.
+ Design, Deploying, troubleshooting and Implementing MECM (Microsoft Endpoint Configuration Manager) "SCCM" (2012, Current Branch),
+ Knowledge in Windows 10, Windows 11, Windows as a Service, Troubleshooting Windows 10/11
+ Design, Implementing and Managing Intune (Mobile Devices Management, M365 APPS Deployment.)
+ Need to be an Expert regarding Modern Workplace, valuable experience with MBAM / Bitlocker, valuable experience analyzing SCCM Hierarchies, valuable experience with Windows Server and Infrastructure related technologies (AD, VPN, Security).
+ Intune Management, Intune Workshops Delivery, Windows LAPS, Bitlocker Management With Intune and MBAM integrated with ConfigMgr.
+ Good understanding in English oral and written communication
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
We're hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Customer Service Team Lead**
What you'll do:
+ Manage the overall performance of a team of customer service representatives
+ Day-to-day team management in accordance with requirements and SLAs
+ Prompt identification and resolution of issues including implementation of preventative measures.
+ Provide high quality agent coaching to ensure proper understanding of products and services, compliance in client's policies, and delivery of the best customer service
+ Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints
+ Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement
+ Drive team to deliver continuous improvement and productivity/quality gains
+ Flag and escalate business risks timely
+ Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client
+ Client interfacing
+ improve operational systems, processes and best practices that guarantee organizational well-being and efficiencies
+ Leverage service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals.
+ Perform quality controls and monitor production KPI's, prepare reports and analyze data for your team
+ Ability to develop and implement strategic processes to increase consistency and promote overall growth of the project
+ Flexible with timings to support operations
Preferred experience:
+ College education preferred
+ Experience in leading teams in customer support via voice and chat support or a call center environment
+ Advanced customer focus and customer service skills
+ Exceptional training and coaching skills to motivate employees
+ Great verbal and written communication skills
+ Have full understanding of creating and implementing scheduling and task distribution
+ Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
+ Strategic thinker with strong analytical and problem-solving skills
+ 3+ years of experience in team management, managing 20+ FTE
+ 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
+ Passion to create an exceptional experience and provide outstanding customer support
+ Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
+ Adaptable and energized by a fast-paced environment
+ Good in situational leadership, on the feet thinking.
+ Analytically sound, ability to look through data and make learned decisions
+ Bachelor's degree, or equivalent.
+ Adequate knowledge of organizational effectiveness and operations management
+ Familiarity with business and financial principles and practices
+ Ability to effectively communicate with all levels of the organization
+ Proven track record of collaborating with cross-functional groups to produce results
+ ISO, Six Sigma, PMO Certification is an added advantage
+ Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a Subject Matter Expert in Insurance with Minimum of 1 year in a quality assurance position or similar, to join our dynamic team. The ideal candidate will possess knowledge and feedback required to perform their duties according to stablished parameters. Perform audits (file/call) to ensure associates are adhering to processes and procedures.
**Roles & Responsibilities**
+ Measure the adherence to internal policies and procedures.
+ Perform call and file monitoring and provide trend data to site management team.
+ Coordinate and facilitate call calibration sessions with Operation and Client staff.
+ Identify training needs.
+ When requested by the Operation, coordinate call listening/round tables sessions with the associates.
+ Creation and deployment of the Monthly Process Knowledge Test.
+ Provide actionable data to various internal support groups as needed.
+ Provide feedback to the associates about errors identified.
+ Assess business execution and identify business trends.
+ Provide visibility via reporting and analysis of crucial areas of improvement, useful for the operation such as: CAPA Analysis, Error Rework Analysis, Root Cause Analysis, Calibration Variance Analysis, High Level Reports collation, etc.
+ Participation in the creation/update of transaction monitoring formats and quality standards that must be followed by the Operation for new or existing processes.
**Qualifications:**
+ Minimum of 1 year in a quality assurance position or similar
+ **Experience in Accounts Receivable/RCM roles is a plus**
+ Proven experience in auditing teams and adhering to weekly/monthly quotas
+ Proven experience in data analysis
+ Familiar with Lean/Six Sigma methodologies
+ Proven experience implementing action plans to improve customer satisfaction
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Representative for Mobile Solutions Wanted!
br>You belong at Concentrix!

If you love mobile devices and you are into technology this is your opportunity to take the best decision for your career. Help our customers by identifying their needs and finding the best solutions for them while building a game-changing career at Concentrix.

Enjoy world-class benefits plus an amazing base salary!


Why choose us?

-Attractive sales commissions
-Attractive Base Salary
-Career opportunities
-Paid Training
-Unparalleled work environment
-On-site gym
-Night transportation



Here is what we are looking for:

-Intermidiate English Level is required (70%)
-Schedule Flexibility
-Work on-site availability (Site Salvador del Mundo)
-Sales experience is always a plus

Say YES to your dreams and APPLY NOW!