4 Ofertas de Help Desk en El Salvador
Technical Support Specialist
Cognizant
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Summary**
Join our dynamic team as a Customer Service Specialist where you will leverage your technical knowledge to provide exceptional support to our clients. With a focus on POS software and hardware you will ensure seamless operations and customer satisfaction. This hybrid role offers rotational shifts allowing you to balance work and life effectively while enhancing your skills in a supportive environment.
**Responsibilities**
+ Provide technical support to clients by addressing inquiries and resolving issues related to POS software and hardware.
+ Ensure timely and accurate responses to customer queries enhancing customer satisfaction and loyalty.
+ Collaborate with cross-functional teams to identify and implement solutions that improve service delivery.
+ Utilize your technical knowledge to troubleshoot and resolve complex technical issues efficiently.
+ Maintain detailed records of customer interactions and solutions provided to ensure continuity of service.
+ Assist in the development and implementation of customer service policies and procedures.
+ Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.
+ Participate in training sessions to stay updated on the latest POS software and hardware advancements.
+ Contribute to the creation of knowledge base articles to assist customers in self-service options.
+ Support the team in achieving service level agreements and performance targets.
+ Engage with customers in a professional and courteous manner ensuring a positive experience.
+ Adapt to rotational shifts to provide consistent support across different time zones.
+ Enhance your communication skills by interacting with diverse clients and addressing their needs effectively.
**Qualifications**
+ Possess a strong technical background with experience in POS software and hardware.
+ Demonstrate excellent problem-solving skills to address customer issues promptly.
+ Exhibit proficiency in English both written and verbal to communicate effectively with clients.
+ Show a willingness to learn and adapt to new technologies and processes.
+ Display strong organizational skills to manage multiple tasks and priorities efficiently.
+ Have a customer-centric mindset focusing on delivering exceptional service.
+ Experience in a hybrid work model is advantageous showcasing flexibility and adaptability.
**Certifications Required**
CompTIA A+ Certification or equivalent technical certification is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a Customer Service Specialist where you will leverage your technical knowledge to provide exceptional support to our clients. With a focus on POS software and hardware you will ensure seamless operations and customer satisfaction. This hybrid role offers rotational shifts allowing you to balance work and life effectively while enhancing your skills in a supportive environment.
**Responsibilities**
+ Provide technical support to clients by addressing inquiries and resolving issues related to POS software and hardware.
+ Ensure timely and accurate responses to customer queries enhancing customer satisfaction and loyalty.
+ Collaborate with cross-functional teams to identify and implement solutions that improve service delivery.
+ Utilize your technical knowledge to troubleshoot and resolve complex technical issues efficiently.
+ Maintain detailed records of customer interactions and solutions provided to ensure continuity of service.
+ Assist in the development and implementation of customer service policies and procedures.
+ Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.
+ Participate in training sessions to stay updated on the latest POS software and hardware advancements.
+ Contribute to the creation of knowledge base articles to assist customers in self-service options.
+ Support the team in achieving service level agreements and performance targets.
+ Engage with customers in a professional and courteous manner ensuring a positive experience.
+ Adapt to rotational shifts to provide consistent support across different time zones.
+ Enhance your communication skills by interacting with diverse clients and addressing their needs effectively.
**Qualifications**
+ Possess a strong technical background with experience in POS software and hardware.
+ Demonstrate excellent problem-solving skills to address customer issues promptly.
+ Exhibit proficiency in English both written and verbal to communicate effectively with clients.
+ Show a willingness to learn and adapt to new technologies and processes.
+ Display strong organizational skills to manage multiple tasks and priorities efficiently.
+ Have a customer-centric mindset focusing on delivering exceptional service.
+ Experience in a hybrid work model is advantageous showcasing flexibility and adaptability.
**Certifications Required**
CompTIA A+ Certification or equivalent technical certification is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
0
Technical Support Specialist
Cognizant
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
Join our dynamic team as a Store and Enterprise Helpdesk Specialist where you will leverage your technical expertise to support and enhance our retail operations. With a focus on providing exceptional service you will troubleshoot and resolve technical issues related to POS software and hardware. This hybrid role offers a unique opportunity to work in a rotational shift environment ensuring seamless operations and customer satisfaction.
**Responsibilities**
+ Provide technical support for store and enterprise systems ensuring efficient resolution of issues.
+ Troubleshoot and resolve technical problems related to POS software and hardware enhancing operational efficiency.
+ Collaborate with team members to identify and implement solutions that improve system performance.
+ Maintain detailed records of support requests and resolutions contributing to knowledge base development.
+ Communicate effectively with stakeholders to ensure understanding and satisfaction with technical solutions.
+ Monitor system performance and proactively address potential issues to prevent disruptions.
+ Assist in the deployment and configuration of new hardware and software supporting business growth.
+ Ensure compliance with company policies and procedures in all technical support activities.
+ Provide training and guidance to end-users enhancing their technical proficiency and productivity.
+ Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.
+ Adapt to rotational shifts ensuring consistent support coverage and operational continuity.
+ Utilize English language skills to communicate effectively in both written and verbal forms.
+ Contribute to the companys mission by ensuring seamless technical operations that support retail success.
**Qualifications**
+ Possess strong technical knowledge with a focus on IT systems and support.
+ Demonstrate experience in troubleshooting and resolving POS software and hardware issues.
+ Exhibit excellent communication skills in English both written and verbal.
+ Show adaptability to work in a hybrid model with rotational shifts.
+ Display a proactive approach to identifying and resolving technical issues.
+ Have a minimum of 1 year of relevant experience in a technical support role.
+ Experience with domain skills in POS software and hardware is a plus.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a Store and Enterprise Helpdesk Specialist where you will leverage your technical expertise to support and enhance our retail operations. With a focus on providing exceptional service you will troubleshoot and resolve technical issues related to POS software and hardware. This hybrid role offers a unique opportunity to work in a rotational shift environment ensuring seamless operations and customer satisfaction.
**Responsibilities**
+ Provide technical support for store and enterprise systems ensuring efficient resolution of issues.
+ Troubleshoot and resolve technical problems related to POS software and hardware enhancing operational efficiency.
+ Collaborate with team members to identify and implement solutions that improve system performance.
+ Maintain detailed records of support requests and resolutions contributing to knowledge base development.
+ Communicate effectively with stakeholders to ensure understanding and satisfaction with technical solutions.
+ Monitor system performance and proactively address potential issues to prevent disruptions.
+ Assist in the deployment and configuration of new hardware and software supporting business growth.
+ Ensure compliance with company policies and procedures in all technical support activities.
+ Provide training and guidance to end-users enhancing their technical proficiency and productivity.
+ Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.
+ Adapt to rotational shifts ensuring consistent support coverage and operational continuity.
+ Utilize English language skills to communicate effectively in both written and verbal forms.
+ Contribute to the companys mission by ensuring seamless technical operations that support retail success.
**Qualifications**
+ Possess strong technical knowledge with a focus on IT systems and support.
+ Demonstrate experience in troubleshooting and resolving POS software and hardware issues.
+ Exhibit excellent communication skills in English both written and verbal.
+ Show adaptability to work in a hybrid model with rotational shifts.
+ Display a proactive approach to identifying and resolving technical issues.
+ Have a minimum of 1 year of relevant experience in a technical support role.
+ Experience with domain skills in POS software and hardware is a plus.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
1
Tier 1 Technical Support Specialist
San Salvador, San Salvador
Tech-Americas
Publicado hace 8 días
Trabajo visto
Descripción Del Trabajo
We are looking for a Tier 1 Technical Support Specialist to provide technical support to clients using Panasonic/i-PRO video surveillance camera systems. The ideal candidate will have a solid understanding of server, network, and database environments, strong problem-solving skills, and excellent customer service abilities.
What You’ll Do:
-Provide support via phone, email, and chat.
-Troubleshoot servers, IP cameras, and software.
-Document and update support tickets.
-Escalate complex issues when needed.
-Continuously learn and update technical knowledge.
What We’re Looking For:
-1+ years in technical support.
-Advanced English (C1–C2).
-Strong troubleshooting and diagnostic skills.
-Knowledge of Windows Server, networks, and databases.
-Degree in Computer Science/Electronics or related field (preferred).
-Certifications (CCNA/CCNP/SQL Server) are a plus.
Our Benefits:
- Law Benefits
- Excellent Salary
- Weekends Off
- Growth opportunities
- Flexible, engaging, and diverse workplace
Apply Now
What You’ll Do:
-Provide support via phone, email, and chat.
-Troubleshoot servers, IP cameras, and software.
-Document and update support tickets.
-Escalate complex issues when needed.
-Continuously learn and update technical knowledge.
What We’re Looking For:
-1+ years in technical support.
-Advanced English (C1–C2).
-Strong troubleshooting and diagnostic skills.
-Knowledge of Windows Server, networks, and databases.
-Degree in Computer Science/Electronics or related field (preferred).
-Certifications (CCNA/CCNP/SQL Server) are a plus.
Our Benefits:
- Law Benefits
- Excellent Salary
- Weekends Off
- Growth opportunities
- Flexible, engaging, and diverse workplace
Apply Now
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