25 Ofertas de Sykes en El Salvador

**Job Summary**
Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and workers compensation to deliver exceptional results. With a hybrid work model and day shifts you will play a crucial role in enhancing our service delivery and ensuring client satisfaction. Your proficiency in Spanish will be instrumental in communicating effectively with our diverse clientele.
**Responsibilities**
+ Manage and process insurance claims efficiently to ensure timely resolution and client satisfaction.
+ Collaborate with team members to analyze claims data and identify trends for continuous improvement.
+ Utilize your customer service skills to address client inquiries and provide accurate information.
+ Implement best practices in workers compensation to optimize claim handling procedures.
+ Communicate effectively in Spanish to assist Spanish-speaking clients and stakeholders.
+ Maintain accurate records of claims and ensure compliance with company policies and regulations.
+ Provide insights and recommendations to improve claims processing and reduce turnaround time.
+ Coordinate with internal departments to streamline claims operations and enhance service delivery.
+ Monitor and report on claims performance metrics to support decision-making processes.
+ Assist in developing training materials and resources for new team members.
+ Stay updated on industry trends and regulatory changes to ensure compliance and best practices.
+ Support the team in achieving departmental goals and objectives through proactive collaboration.
+ Contribute to a positive work environment by fostering teamwork and open communication.
**Qualifications**
+ Demonstrate proficiency in customer service with a focus on client satisfaction and relationship management.
+ Possess strong knowledge of workers compensation processes and regulations.
+ Exhibit excellent communication skills in both English and Spanish.
+ Show ability to work effectively in a hybrid work model with minimal supervision.
+ Have a keen eye for detail and accuracy in claims processing.
+ Display strong analytical skills to identify trends and improve processes.
**Certifications Required**
Certified Workers Compensation Professional (CWCP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a dedicated Sr. Process Executive-Ops with 1 to 3 years of experience in customer service. The ideal candidate will have expertise in Workers Comp-New Business Workers Comp-Renewals and Workers Compensation-Claims. This hybrid role requires proficiency in Spanish and involves day shifts. Join us to make a meaningful impact in our operations.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues related to Workers Compensation claims.
+ Oversee the processing of new business and renewals in the Workers Comp domain to ensure accuracy and compliance.
+ Collaborate with team members to streamline operations and improve service delivery.
+ Analyze customer feedback to identify areas for improvement and implement effective solutions.
+ Maintain detailed records of customer interactions and transactions to ensure data integrity.
+ Assist in the development and implementation of process improvements to enhance operational efficiency.
+ Communicate effectively with clients and stakeholders in both English and Spanish to ensure clear understanding.
+ Monitor industry trends and regulatory changes to keep processes up-to-date and compliant.
+ Support the training and development of junior team members to foster a collaborative work environment.
+ Utilize technical skills to troubleshoot and resolve system issues promptly.
+ Participate in team meetings and contribute to strategic planning initiatives.
+ Ensure all customer service activities align with company goals and objectives.
+ Report on key performance metrics to management to highlight successes and areas for improvement.
**Qualifications:**
+ Demonstrate strong customer service skills with a focus on Workers Compensation claims.
+ Exhibit proficiency in Spanish both written and spoken to effectively communicate with diverse clients.
+ Possess excellent analytical skills to assess and improve operational processes.
+ Show ability to work collaboratively in a hybrid work model.
+ Display attention to detail in maintaining accurate records and documentation.
+ Have experience in process improvement and operational efficiency strategies.
+ Demonstrate strong communication skills to interact with clients and team members effectively.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
We're hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Customer Service Team Lead**
What you'll do:
+ Manage the overall performance of a team of customer service representatives
+ Day-to-day team management in accordance with requirements and SLAs
+ Prompt identification and resolution of issues including implementation of preventative measures.
+ Provide high quality agent coaching to ensure proper understanding of products and services, compliance in client's policies, and delivery of the best customer service
+ Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints
+ Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement
+ Drive team to deliver continuous improvement and productivity/quality gains
+ Flag and escalate business risks timely
+ Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client
+ Client interfacing
+ improve operational systems, processes and best practices that guarantee organizational well-being and efficiencies
+ Leverage service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals.
+ Perform quality controls and monitor production KPI's, prepare reports and analyze data for your team
+ Ability to develop and implement strategic processes to increase consistency and promote overall growth of the project
+ Flexible with timings to support operations
Preferred experience:
+ College education preferred
+ Experience in leading teams in customer support via voice and chat support or a call center environment
+ Advanced customer focus and customer service skills
+ Exceptional training and coaching skills to motivate employees
+ Great verbal and written communication skills
+ Have full understanding of creating and implementing scheduling and task distribution
+ Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity
+ Strategic thinker with strong analytical and problem-solving skills
+ 3+ years of experience in team management, managing 20+ FTE
+ 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
+ Passion to create an exceptional experience and provide outstanding customer support
+ Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
+ Adaptable and energized by a fast-paced environment
+ Good in situational leadership, on the feet thinking.
+ Analytically sound, ability to look through data and make learned decisions
+ Bachelor's degree, or equivalent.
+ Adequate knowledge of organizational effectiveness and operations management
+ Familiarity with business and financial principles and practices
+ Ability to effectively communicate with all levels of the organization
+ Proven track record of collaborating with cross-functional groups to produce results
+ ISO, Six Sigma, PMO Certification is an added advantage
+ Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our dynamic team as a Customer Service Specialist where you will leverage your technical knowledge to provide exceptional support to our clients. With a focus on POS software and hardware you will ensure seamless operations and customer satisfaction. This hybrid role offers rotational shifts allowing you to balance work and life effectively while enhancing your skills in a supportive environment.
**Responsibilities**
+ Provide technical support to clients by addressing inquiries and resolving issues related to POS software and hardware.
+ Ensure timely and accurate responses to customer queries enhancing customer satisfaction and loyalty.
+ Collaborate with cross-functional teams to identify and implement solutions that improve service delivery.
+ Utilize your technical knowledge to troubleshoot and resolve complex technical issues efficiently.
+ Maintain detailed records of customer interactions and solutions provided to ensure continuity of service.
+ Assist in the development and implementation of customer service policies and procedures.
+ Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.
+ Participate in training sessions to stay updated on the latest POS software and hardware advancements.
+ Contribute to the creation of knowledge base articles to assist customers in self-service options.
+ Support the team in achieving service level agreements and performance targets.
+ Engage with customers in a professional and courteous manner ensuring a positive experience.
+ Adapt to rotational shifts to provide consistent support across different time zones.
+ Enhance your communication skills by interacting with diverse clients and addressing their needs effectively.
**Qualifications**
+ Possess a strong technical background with experience in POS software and hardware.
+ Demonstrate excellent problem-solving skills to address customer issues promptly.
+ Exhibit proficiency in English both written and verbal to communicate effectively with clients.
+ Show a willingness to learn and adapt to new technologies and processes.
+ Display strong organizational skills to manage multiple tasks and priorities efficiently.
+ Have a customer-centric mindset focusing on delivering exceptional service.
+ Experience in a hybrid work model is advantageous showcasing flexibility and adaptability.
**Certifications Required**
CompTIA A+ Certification or equivalent technical certification is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Join our dynamic team as a Store and Enterprise Helpdesk Specialist where you will leverage your technical expertise to support and enhance our retail operations. With a focus on providing exceptional service you will troubleshoot and resolve technical issues related to POS software and hardware. This hybrid role offers a unique opportunity to work in a rotational shift environment ensuring seamless operations and customer satisfaction.
**Responsibilities**
+ Provide technical support for store and enterprise systems ensuring efficient resolution of issues.
+ Troubleshoot and resolve technical problems related to POS software and hardware enhancing operational efficiency.
+ Collaborate with team members to identify and implement solutions that improve system performance.
+ Maintain detailed records of support requests and resolutions contributing to knowledge base development.
+ Communicate effectively with stakeholders to ensure understanding and satisfaction with technical solutions.
+ Monitor system performance and proactively address potential issues to prevent disruptions.
+ Assist in the deployment and configuration of new hardware and software supporting business growth.
+ Ensure compliance with company policies and procedures in all technical support activities.
+ Provide training and guidance to end-users enhancing their technical proficiency and productivity.
+ Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.
+ Adapt to rotational shifts ensuring consistent support coverage and operational continuity.
+ Utilize English language skills to communicate effectively in both written and verbal forms.
+ Contribute to the companys mission by ensuring seamless technical operations that support retail success.
**Qualifications**
+ Possess strong technical knowledge with a focus on IT systems and support.
+ Demonstrate experience in troubleshooting and resolving POS software and hardware issues.
+ Exhibit excellent communication skills in English both written and verbal.
+ Show adaptability to work in a hybrid model with rotational shifts.
+ Display a proactive approach to identifying and resolving technical issues.
+ Have a minimum of 1 year of relevant experience in a technical support role.
+ Experience with domain skills in POS software and hardware is a plus.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We are looking for a Tier 1 Technical Support Specialist to provide technical support to clients using Panasonic/i-PRO video surveillance camera systems. The ideal candidate will have a solid understanding of server, network, and database environments, strong problem-solving skills, and excellent customer service abilities.



What You’ll Do:



-Provide support via phone, email, and chat.

-Troubleshoot servers, IP cameras, and software.

-Document and update support tickets.

-Escalate complex issues when needed.

-Continuously learn and update technical knowledge.



What We’re Looking For:



-1+ years in technical support.

-Advanced English (C1–C2).

-Strong troubleshooting and diagnostic skills.

-Knowledge of Windows Server, networks, and databases.

-Degree in Computer Science/Electronics or related field (preferred).

-Certifications (CCNA/CCNP/SQL Server) are a plus.



Our Benefits:



- Law Benefits

- Excellent Salary

- Weekends Off

- Growth opportunities

- Flexible, engaging, and diverse workplace





Apply Now

We are looking for a motivated Call Center Supervisor to join our team and help lead our operations. This role requires strong organizational and leadership skills, with a focus on ensuring team performance and service quality.



Key Responsibilities:



Create and manage schedules for call center agents.



Conduct call audits and monitor agent performance.



Support the team in achieving individual and group goals.



Provide coaching and feedback to improve results.



Take calls as needed to support the team.



Work Schedule:



44 hours per week



5 days of 8 hours + 1 day of 4 hours



Compensation:



Starting salary: $600+ per month, negotiable depending on experience.



Requirements:



Previous experience in a call center environment (supervisory experience preferred).



Strong communication and problem-solving skills.



Ability to manage schedules and performance metrics.



Team-oriented with the ability to lead by example.



If you’re ready to take on this challenge and grow with us, apply today send your cv to !

Impulsa tu futuro en ventas

¿Tienes habilidades de comunicación, actitud positiva y ganas de crecer profesionalmente? ¡Esta es tu oportunidad para formar parte de nuestro Call Center en las áreas de ventas.



¿Qué buscamos?

1. Habilidades de comunicación efectiva y escucha activa.

2. Actitud proactiva, orientación al cliente y ganas de aprender.

3. Capacidad para trabajar en equipo y cumplir objetivos.

4. Experiencia en ventas, call center, créditos, rubro bancario.



Ofrecemos:

1. Salario base $408 + comisiones e incentivos según desempeño.

2. Capacitación constante para que desarrolles tus habilidades.

3. Oportunidades reales de crecimiento dentro de la empresa.

4. Ambiente de trabajo dinámico y colaborativo.

- Ubicación: Colonia Flor Blanca, dos cuadras arriba de FUDEM



Si eres una persona entusiasta, con facilidad de expresión y buscas una oportunidad para demostrar tu talento, ¡Te estamos esperando!



Postulate ahora y sé parte de un equipo que te impulsa al éxito.